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Terms of sale

General sales and delivery terms at Helmholt Elektronik A/S. VAT-no. DK20204192. Farvervej 2-4, 7600 Struer.


We offer several payment options. Online payment by credit card, bank transfer, or pre-approved credit (only business). All of our payment methods are completely free of charge.

Card payment. When paying by credit card, the invoice amount will be deducted from your bankaccount when the goods are shipped. In case of split delivery (2 shipments), payment for the part-invoiced items will also be deducted on each of the two shipment days. Our card payment is linked directly to the NETS online payment platform. An encrypted connection ensures maximum security. You can freely choose Dankort, Visa / Dankort, VisaElektron, MasterCard and JCB.

Bank transfer. Bank transfer may take up to two banking days before we receive the payment. We will ship when the payment is received. Therefore, this payment method generally results in longer delivery time.
Danish payments goes to our bank account in Sparekassen Danmark: 9070 5150200875.
Foreign payments must be paid to IBAN: DK16 9116 5150200875. SWIFT: VRAADK21.

Credit terms. Businesses may request a credit agreement. However, first order is usually cash. Upon approval of credit, we provide credit and maximum credit. It is then the buyer's obligation to comply with the credit agreement on timely payment of due invoice amounts. Furthermore, it is the responsibility of the buyer to ensure that we are informed of changed billing conditions (such as changed invoice email addresses) being disclosed so that billing and sending of invoices are not prevented. Enterprises with credit agreements can choose electronic EAN invoicing.

Delayed payment. If the buyer fails to pay timely for goods or services, for reasons beyond our responsibility, then a reminder will be sent with a reimbursement fee, cf. the Danish interest law $9b. The credit agreement will at the same time be suspended until full payment for the due invoice has been received. In the case of delayed payment of larger invoice amounts (over DKK 5000, - excluding VAT), additional interest will be charged on the amounts due, cf. the Danish interst law $5. If necessary, recovery of amounts due due to legal collection, expenses are incurred in accordance with the Rules of Procedure of the Code of Judicial Procedure.


All online orders are shipped from our central warehouse in Struer. We deliver to all Danish customers and to customers in all EU countries as well as Norway, Greenland, Iceland and the Faroe Islands.

Delivery alternatives. We offer three GLS package shipment products: GLS Parcelshop (max. 20 kg.), GLS business parcel (max. 30 kg. to business address) and GLS private parcel (max. 30 kg. to home address). Orders weighing over 30 kg. are shipped by goods carrier or in multiple GLS parcels, if this is possible and cheaper. You will be to select delivery method before you approve you online order.

Delivery costs. We show the lowest shipping fee specifically for each item on the product's product page. This gives you clear information about the shipping fee already before you put the item in the shopping cart. The order's total shipping fee depends on the total weight of the goods ordered and the chosen delivery method. The price for delivery appears before you approve your order. Click here for a complete list of our freight fees.
It is the customer's responsibility to ensure correct and deliverable address information on orders placed online. In cases where incorrect or insufficient delivery address information causes a GLS return fee or a redirection fee (DKK 60, - excluding VAT), then we will invoice this fee to the customer. Therefore, always check that the delivery address is entered correctly before approving your online purchase.
Delivery time. Availability and expected delivery time will be shown for all products on the product pages. Thus, you will see the delivery time even before you put the item in the shopping basket.
You can log in and see your order delivery dates at any time under the menu item: & quot; My Orders & quot;

Split delivery. If you order contains multiple orderlines, some in stock an others not in stock, then we can offer split delivery (2 parcels) if the order amount exceeds DKK 500,- incl. VAT and you have chosen a paid delivery method. Orders with freight free delivery will not part shipped.
Do you want us to make immediate delivery of stocked goods, then enter the following order remark: "Split delivery wanted".

In case of transport damage. We encourage you as a consumer to check the shipment for transport damage before receipt for receipt. If there is visible damage to the package, it is a good idea to make a note to the carrier on site before receipt. If you act as a trader, you are obliged to check the shipment for transport damage before receipt for receipt. If you have reasonable suspicion that the transport damage to the package has resulted in damage to the contents of the goods, then the receipt "denied receipt" will be affixed and the carrier will take the package back.

Upon receipt of goods. When you receive your goods, you must immediately check the goods for errors and defects. Visible defects that you cannot accept must be reported to us on the day of receipt or no later than the following business day. Likewise, any defects in the delivery must also be notified to us no later than the following working day.

Missing shipments. All our shipments are transport insured. That is, if a package should be lost during shipment, then our carrier will replace the invoiced amount. If your shipment has not arrived at the confirmed time, please ask us the shipment with the shipper. We will pay the replacement amount or return the ordered items free of charge if the carrier can not find and deliver the shipment within 10 working days.

Delayed delivery. Buyer is entitled to cancel a purchase if there is a material delivery delay which the buyer is not responsible for. However, the order must be canceled before it has been shipped and billed. If the buyer cancel the purchase due to delay after the shipment has taken place, it is the responsibility of the buyer to return the item(s) to be credited.
On online purchases, it is the responsibility of the buyer to ensure that the provided delivery address is correct and that, if necessary, a recipient is present at the time of delivery, who can acknowledge receipt. Delivery delays caused by the buyer are solely the responsibility of the buyer and can not give rise to the cancellation of the purchase.

Returned goods and warranty

Warranty and complaint. Helmholt Elektronik A/S offers warranty in accordance with the 24-month right of complaint in accordance with Danish Purchase Act (of which the first 6 months is an actual warranty period). Warranty beyond the 6 months prescribed by the Purchase Act is granted only to the extent that this is stated by the manufacturer (manufacturer's warranty) or in the purchase agreement (seller's warranty). During the first 6 months, defective goods are thus repaired / exchanged free of charge with us or the manufacturer, unless the error is demonstrably due to operating errors, modifications or misuse by the user. After the first 6 months and until the end of the complaint period after 24 months, repairs/exchanges will only take place free of charge if there is proof that the defect was present at the time of delivery - e.g. manufacturing or material defects, or incorrect information has been given about the product - e.g. about materials or functionality.
Please note that we are offering dealers an additional 6 months warranty. This means that you as a retailer can have the item in stock for up to 6 months and then still provide the customer with a 24-month right of complaint. However, always enclose a copy of your sales receipt if it is MORE than 24 months since the item was purchased from us! We do NOT handle complaints that were purchased from us more than 30 months ago.
Important: It always applies and without exceptions that complaints must be returned to us before we can initiate a warranty treatment!

Non-warranty items. Helmholt Elektronik A/S does not provide warranty on the following items:
- Incandescent bulbs and fluorescent tubes (as service life and durability depend on mechanical and current treatment).
- Burned output transistors in amplifiers, unless the deceleration can be attributed to a fault in the amplifier (such components are replaced after an accepted offer for repair).
- Items with a retail net price below DKK 40,- incl. VAT. (only in the case of common faults on several delivered units - party faults).

Return of goods. When you return goods, a completed return form must always be included. You can open the returned goods form by clicking on the link below:

Returned Goods Form

Helmholt Elektronik A/S does not cover return shipping costs, but you can order a GLS ShopReturn shipping form for DKK 41,60 excl. VAT via the following link (only for danish customers):

** Log in to see this link **

Note that this address label must be ordered on a separate order. You must not order other items on the same order. You can ship up to 20 kg. on one GLS ShopReturn address label.

Return of goods on cancellation can only take place by appointment. If it has been agreed that goods can be returned for crediting, 10% (a minimum of DKK 31,20) will be deducted in crediting fee as standard. In the case of seasonal products, 20% is deducted.

Exchange / credit. If the item is found to be covered by warranty, it will be repaired or exchanged. If this is not possible, or if you want it credited instead, the invoice amount will be credited to your account, no later than 5 working days after we have received the item back.

Repair service. If service is required, our technical service can be contacted on tel. 9684 0618.
Returns of goods for service are made by submission to: Helmholt Elektronik A/S, Farvervej 2-4, 7600 Struer, Att: 'Service'. The item will be repaired within approx. 1 week, unless special circumstances should occur.
Items covered by warranty / complaint are repaired / replaced free of charge. Items that are no longer covered by warranty are repaired after the customer's approval of repair offers. If the customer does not want the item repaired, the item can be returned for a service fee of DKK 200,- excl. VAT. If our technicians cannot find fault with a submitted item, the item will also be sent back for a fee of 200,- excl. VAT.
Defective building sets are repaired at a fixed price of DKK 100, - plus 25% of the building set's recommended retail price.

General reservations. Helmholt Elektronik A / S does not cover craftsman, or other expenses in connection with disassembly and reassembly of the product. We also cannot be held responsible for manufacturing defects in products.
Remember that we can not check on submitted reps. goods are damaged before or during transport. Therefore, make sure that the item is carefully and properly packaged before shipping.

Legal responsibility and applicable law

When you shop at, the legally responsible company is Helmholt Elektronik A/S (VAT number: DK20204192) in Struer, Denmark. Trade is in all respects subject to Danish law. Any dispute that may arise in connection with trade is settled by a Danish court.

Last updated on April 5, 2018.